At Nain Naqsh, your satisfaction is our priority. We carefully inspect every piece before dispatch, but if something isn't right, we are here to help.
Please review our return and refund guidelines below.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The item is damaged or defective upon arrival
- You received an incorrect product (different from your confirmed order)
To qualify, the item must be unused, unworn, and in its original packaging.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned:
- Customized or personalized jewelry
- Items that have been worn, used, or altered
- Products without original packaging
- Jewelry damaged after delivery due to misuse or improper handling
Refund Process
Once your return request is approved and the item is received and inspected:
- Refunds will be processed within 7 business days
- The refund will be issued to your original payment method
Please note:
- Shipping charges are non-refundable
- Delivery fees will only be refunded if the return is due to our error (wrong or defective item)
How to Request a Return
To start a return:
- Contact our support team within 7 days of delivery
- Share your order number
- Provide clear photos or videos showing the issue
Our team will review your request and guide you through the return process.
Important Notes
- Items sent back without prior approval will not be accepted
- Nain Naqsh reserves the right to decline returns that do not meet our policy criteria
- Customers are responsible for safe return packaging to avoid damage during transit
We aim to make every shopping experience smooth, fair, and transparent.
Contact Information
- WhatsApp / Phone: 03 111 573 975
- Email: nainnaqsh.pk@gmail.com
💎 Your satisfaction is at the heart of everything we do. Thank you for trusting Nain Naqsh to be part of your special moments.
