Privacy Policy

Nain Naqsh ("we," "our," "us") operates this website and online store to provide customers with a secure and elegant shopping experience. Our store is powered by Shopify, which enables us to offer our products and services efficiently.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

"Personal Information" refers to information that identifies or can reasonably be linked to you. We may collect the following types of information:

Contact Information

  • Full name
  • Billing & shipping address
  • Email address
  • Phone number

Payment & Financial Information

  • Debit/credit card details
  • Payment confirmation
  • Transaction records

All payment data is securely processed through Shopify and authorized payment gateways.

Account Information

  • Username and password
  • Preferences and settings

Order & Transaction Information

  • Products viewed or added to cart
  • Wishlist items
  • Purchase, return, or exchange history

Communication Information

  • Messages sent to our customer support
  • Feedback and reviews

Device & Usage Information

  • IP address
  • Browser type
  • Device information
  • Interaction behavior on our website

2. How We Collect Your Information

We collect information:

  • Directly from you (when placing an order, creating an account, or contacting us)
  • Automatically through cookies and tracking technologies
  • From Shopify and service providers
  • From advertising and marketing partners

3. How We Use Your Information

We use your personal information to:

Process Orders

  • Confirm and fulfill purchases
  • Arrange shipping and delivery
  • Manage returns and exchanges

Improve Your Experience

  • Personalize product recommendations
  • Improve website performance
  • Understand customer preferences

Marketing & Promotions

  • Send promotional emails or offers
  • Display relevant advertisements

You may unsubscribe from marketing emails anytime.

Security & Fraud Prevention

  • Verify transactions
  • Prevent fraudulent activity
  • Protect customer data

Legal Compliance

  • Comply with legal requirements
  • Respond to lawful government requests

4. How We Share Your Information

We may share your information with:

  • Shopify (our hosting platform)
  • Payment gateways
  • Courier & shipping partners
  • IT and technical service providers
  • Marketing and advertising partners

We do not sell your personal information. Information is shared only when necessary to provide our services or comply with legal obligations.

5. Shopify Relationship

Our store is hosted by Shopify. Shopify may process your information to operate and improve the platform. To learn more about Shopify's privacy practices, please visit: https://privacy.shopify.com

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality
  • Remember your preferences
  • Analyze traffic
  • Provide personalized advertisements

You may disable cookies through your browser settings, though some features may not function properly.

7. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors.

8. Data Security

We implement reasonable security measures to protect your information. However, no online transmission is 100% secure. We recommend safeguarding your account credentials and not sharing them with anyone.

9. Data Retention

We retain your information only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Request data portability
  • Withdraw marketing consent

To exercise any of these rights, please contact us at the details below.

11. International Data Transfers

Your information may be stored or processed outside Pakistan through Shopify's global infrastructure. Where required, appropriate safeguards are implemented to ensure data protection.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: nainnaqsh.pk@gmail.com

💎 Thank you for choosing Nain Naqsh — where every piece is delivered with care and elegance.